Vanity Mart Logo

Frequently Asked Questions

We currently accept Visa, MasterCard, American Express, Shop Pay, Apple Pay, Interac and Paypal as online payment.

If you require any modifications to an order that has not been processed, kindly reach out to our customer service team. In the event that your order has not yet been collected by the carrier, we will make every effort to accommodate your request for changes.

For orders that have not been picked up by the carrier, we are pleased to assist in canceling the order on your behalf. However, please note that once an order has been collected by the carrier, we are unable to cancel it.

If you have selected the option to ship your order to our store location for pickup, we can cancel your order at any time. However, it is important to be aware that canceled special orders may incur a restocking fee.

If your item arrives damaged please notify the customer service team within 5 days and we will work with you and the carrier to resolve the issue.

If there is a part or item that you need and you do not see it on our site, please contact our customer service team and we will do our best to find and ship the item to you.

Yes, we do ship within Canada, although please note that additional shipping costs may be incurred for remote areas. A shipping quote will be provided to you at the time of placing your order.

As a company, we take pride in being Canadian owned and operated. At this time, we provide shipping services exclusively within Canada.

For smaller items, the carrier has the discretion to leave the package at your home if they deem it safe and protected from moisture. However, if the carrier cannot leave the package, they will provide a notification with instructions on where you can collect your item or a contact number to arrange a new delivery time.

If the item you wish to purchase is not in stock, the item will be shipped to you shortly after stock is available, and you will receive a shipping notification to your email address.

Upon your item being shipped, you will receive a shipping confirmation email which includes the tracking number for the carrier.

You can find the details of our Return Policy here.

Once we have approved a request for a refund, please allow 7-14 days for the refund to appear in your account.

If you find a product with one of our competitors for a lower price please contact us at customer service team and we will do our best to match the price for you, as long as the item is the same make and model number and has not been discontinued. We do not match special promotions or sale pricing.

If you would like to place a bulk or corporate order, please contact customer service. We will take the details of your order and ask one of our product specialists to provide you with a quote.

If you have any questions or concerns please contact our customer service team. They will make note of your concerns and pass them on to the correct party for resolution.

Most of our suppliers offer a limited manufacturer’s warranty on defective products. Please review the warranty information on the product you have purchased. You may need to contact the manufacturer directly. If you need assistance please contact our customer service team and we would be happy to help you with next steps.